You are entitled to receive the services set out in these Support Terms (“Support Services”) only if the database you wish to access has a current monthly subscription for the Online Services and you are listed as a Registered User of that database.
1. Help desk service
CRS Software will provide a help desk that you can ring or email to get general assistance with the routine use of the Online Service and for reporting problems with the Application. The help desk is available during these hours:
Monday to Friday: 8:30am - 7:00pm
(New Zealand time, but not on New Zealand public holidays.)
2. Problem resolution service
The Support Services are made available to you only if you are:
(a) registered with CRS Software as a user of the Online Service and the monthly subscription for the services is current;
(b) using a PC that is running Windows XP, or Windows Vista; and
(c) using an internet connection with an upload speed of over 256 kilobytes per second & download speed of over 128 kilobytes per second
CRS Software is not in the business of giving tax, accounting, or farm management advice. In the event that CRS Software provides such advice, you should not rely on it and CRS Software accepts no liability if you do.
5. Your assistance
You must provide all of the access, facilities, information, cooperation and assistance that CRS Software may reasonably require to fulfil its obligations under the Agreement, including these Support Terms.
6. No obligation to provide Support Services
7. Additional charge
CRS Software is entitled to charge an additional fee, at its then standard rates, for any services it provides to you that it is not required to provide under these Support Terms. For the avoidance of doubt, this section does not oblige CRS Software to provide any such services. All additional fees must be paid within 30 days of the date of the relevant invoice from CRS Software.
8. Changes to these Support Terms