1.0 Perpetual License
The following policies apply to Perpetual License Versions of CRS farm mapping including CRS Software Cropping, CRS Software Dairy, CRS Software Livestock and CRS Software Horticulture.
1.1. Upgrade Policy
1.1.1 Upgrades are provided free for the first 12 months.
1.1.2 Minor upgrades are provided as downloads from the website.
1.1.3 Upgrades will be made available from time to time.
1.1.4 The price of upgrades will depend on the features.
1.2. Support Club Policy
1.2.1 Support is provided free for the first 12 months after the purchase date.
1.2.2 Ongoing access to support is provided by paying an annual support club fee.
1.2.3 Current subscribers are able to call the helpdesk as often as required.
1.2.4 Hours of delivery (except NZ public holidays) are (NZ Time): Monday to Friday 8:30am to 7:00pm.
or 6:30am to 5:00pm Australian Eastern Time
1.2.5 Support Access is provided for the registered user and any registered Notebook users associated with the owner of the full program.
1.2.6 The time that can be devoted to solving each issue is at the discretion of the support agent.
1.2.7 Support is guaranteed for the lastest version only.
1.2.8 Support is provided for PC's running Windows XP and Windows Vista.
1.2.9 On occasions the support agent may request that a copy of the data is sent to CRS Software, either via email or by post. CRS Software is not responsible for the security of that data during transit. Password protection is recommended.
1.2.10 It is the users responsibility to ensure they have secure backup copies of their data.
1.2.11 In some cases where data has been corrupted or has been deleted, CRS Software may not be able to recover the data. In this situation, reverting to the most recent backup will be advised. CRS Software is not liable for additional costs required to re-enter data that is lost.
1.2.12 CRS Software support is limited to the use of the eligible software.
1.2.13 Advice will be given about the use of the software. How the software is used and the decisions based on that information are entirely at the discretion of the user.
1.3. CRS farm mapping Support Club Backup Service
1.3.1 Support Club members are able to email a backup of their data to the CRS farm mapping Archive.
1.3.2 When the backup is received by the archive, the sender will receive a confirmation email.
1.3.3 Adding backups to the archive is free for current subscribers.
1.3.4 Users are strongly encouraged to password protect all backups sent to the archive. Be sure to remember the password!
1.3.5 One withdrawal is supplied at no charge each year. Thereafter $25 per request.
1.3.6 The archive service is intended as alternative offsite storage. The user should also maintain their own backups.

2.0 Annual License
The following policies apply to Annual License Versions of CRS farm mapping, including CRS Software Cropping, CRS Software Dairy, CRS Software Livestock and CRS Software Horticulture.
2.1. Annual License Payment
2.1.1 Payment of the Annual License ensures access to support and maintenance of the latest version of the software for the license period.
2.1.2 If unpaid, the Program will revert to a read only status.
2.1.3 When the license payment is re-started, the latest version will be provided.
2.1.4 Re-starts must be for a minimum of 12 months.
2.2. Annual License Upgrade Policy
2.2.1 Upgrades are provided as part of the Annual License. They will be provided when upgrades are distributed for general release.
2.2.2 The general release upgrade CD will be sent to all Annual Licencee’s who have a paid up license.
2.2.3 Minor upgrades are provided as downloads from the website.
2.3. Annual License Support Policy
2.3.1 Support is provided as part of the annual license fee.
2.3.2 Eligible users are able to call as often as required.
2.3.3 Hours of delivery (except NZ public holidays) are (NZ time):
Monday to Friday. 8:30am to 7:00pm
or 6:30am to 5:00pm Australian Eastern Time
2.3.4 Support access is provided for the registered user.
2.3.5 The time that can be applied to solving each issue is at the discretion of the support agent.
2.3.6 Support is guaranteed for the latest version only.
2.3.7 Support is provided for PC’s running Windows XP and Windows Vista.
2.3.8 On some occasions the support agent may request that a copy of the data is sent to CRS Software, either via email or by post. CRS Software is not responsible for the security of that data during transit. Password protection is recommended.
2.3.9 It is the users responsibility to ensure they have secure backup copies of their data.
2.3.10 In some cases where data has been corrupted or has been deleted, CRS Software may not be able to recover the data. In this situation, reverting to the most recent backup will be advised. CRS Software is not liable for additional costs required to re-enter data that is lost.
2.3.11 CRS Software support is limited to the use of the eligible software.
2.3.12 Advice will be given about the use of the software. How the software is used and the decisions based on that information are entirely at the discretion of the user.
2.4. Annual License Backup Service
2.4.1 Annual License holders are able to email a backup of their data to the CRS Software Archive.
2.4.2 When the backup is received by the archive, the sender will receive a confirmation email.
2.4.3 Adding backups to the archive is free to current License holders.
2.4.4 Users are strongly encouraged to password protect all backups sent to the archive. Be sure to remember the password!
2.4.5 One withdrawal is supplied at no charge each year. Thereafter $25 per request.
2.4.6 The archive service is intended as alternative offsite storage. The user must also maintain their own backups.

3.0 Casual Support Policy
3.0.1 Casual support is provided to users who are not subscribing to the Support Club service or use the annual license option.
3.0.2 In NZ casual support is available by dialling the 0900 support number. The caller will be advised of the current rate and given the opportunity to discontinue.
3.0.3 From Australia the cost will be $25 per incident, payable by credit card before service will be provided.
3.0.4 Hours of delivery for casual support (except NZ public holidays) are:
Monday to Friday (NZ Time)8:30am to 7:00pm
or 6:30am to 5:00pm Australian Eastern Time
3.0.5 Support is only provided for PC’s running the Windows XP and Windows Vista operating systems.
3.0.6 On some occasions the support agent may request that a copy of the data is sent to CRS Software, either via email or by post. CRS Software is not responsible for the security of that data during transit. Password protection is recommended.
3.0.7 It is the users responsibility to ensure they have secure backup copies of their data.
3.0.8 In some cases where data has been corrupted or has been deleted, CRS Software may not be able to recover the data. In this situation, reverting to the most recent backup will be advised. CRS Software is not liable for additional costs required to re-enter data that is lost.
3.0.9 CRS Software support is limited to the use of the eligible software.
3.0.10 Advice will be given about the use of the software. How the software is used and the decisions based on that information are entirely at the discretion of the user.