Support



Our team knows farming - and they're here to help you. You get unlimited access to our support team during weekdays and 24/7 use of the online HelpCentre.


It’s good to know help is available if you need it.

Online HelpCentre

The online HelpCentre is packed with tips and tricks, handy video tutorials, and detailed information about the program’s features so you can learn how to get the most from your Cashmanager RURAL.


We offer all the help and specialised training you need to ensure your Cashmanager RURAL experience is simple and easy. Our friendly Masterton-based team know farming and they’re only a phone call away.

Your subscription includes unlimited access to our support team during weekdays. You can also use the online HelpCentre any time and we offer free one-on-one coaching to get you started.

“One of the things we pride ourselves on is our dedicated support line.  Our service goes beyond you purchasing the product.  We actively support our customers, booking them in for training as soon as they sign up.  We will spend as long as it takes to resolve your issue.”

–          Jo Hall, Education Supervisor

 

 

“Coming from a farming background we know time is money and we try to minimise the time they spend on the computer. I like dealing with the challenging questions and, for me, it’s about the personal relationships you form with clients. I’ve formed some really good friendships.”

–          Leanne Jackson, Support Consultant

Email or call our support team

0800/1800 Helpdesk support is provided free of charge for as long as required. Support hours are Monday to Friday 8:45am to 7:00pm, NZ Time, excluding public holidays. Call NZ on 0800 888 080 or Aus 1800 351 781.

Based in Masterton, New Zealand, CRS Software Ltd is proudly kiwi-owned and operated. Our support team is made up of Cashmanager RURAL experts.

Keeping up to date is important

  • When you buy a new computer, ensure your operating system (OS) is compatible with Cashmanager RURAL. For optimal performance we recommend Windows 7 or 8.
  • When new legislation like KiwiSaver, or IRD changes to GST come along, having the latest version of Cashmanager RURAL ensures you comply.
  • Data compatibility with banks and accountants is assured.

Recent upgrades and enhancements have

  • Made it easier to predict dairy payment revenue annually with the Dairy Forecaster.
  • Delivered greater visibility with enhanced dashboard graphs.
  • Helped you to save time on your accounts with automated bank feeds and trader imports.
  • Made it easier to manage livestock with monthly stock flow reports.
  • Enabled huge reductions in data entry effort.
  • Assisted great improvements in data accuracy.
  • Met legislation changes like KiwiSaver.